Dispatch Center

History

In 1991, the City of Frankfort created a Central Dispatch Center by combining the individual dispatch centers of the Fire and Police Departments. This greatly improved our level of service by placing the Dispatchers for both services within the same radio room. Communications between the two departments no longer required calling back and forth between them on the telephone and some duplicate activities were eliminated.

Hours of Operation

The EDC operates 24 hours a day, 7 days a week, 365 days a year (366 days if it is a leap year).

Staffing

The EDC operates with 17 full-time dispatchers and 1 part-time dispatcher. Each full-time dispatcher works 40 hours per week. Part-time dispatchers work on an as needed basis. Each work day is broken down into 3 primary shifts with other shifts used to overlap the primary shifts.

Training

Training for E911 Dispatchers is conducted both in-house and through a state required certification program. State training is conducted at Eastern Kentucky University (EKU) at the Department for Criminal Justice Training (DOCJT) Telecommunications Division. All dispatchers are required to complete an initial four week course and annual in-service classes thereafter.

This training involves Basic Telecommunications (telephone and radio procedures), Emergency Medical Dispatch (EMD), and Law Information Network Center/National Crime Information Center (LINK/NCIC) procedures.

In-service training in these and areas other must be completed annually to maintain certification.

Open Records

The EDC’s computer documentation and voice recordings (radio and telephone) are subject to the Open Records Act, KRS 61.876 - 61.884. Open records forms are available at City Hall. All requests are to be submitted to the City Clerk.